Dec 18, 2019 Apple’s App Store and Mac App Store. RELATED: How to Get a Refund For an iPhone, iPad, or Mac App From Apple Apple lets you request refunds for apps you purchase, whether you purchased them from the iPhone or iPad App Store, or the Mac App Store.This same method also lets you request refunds for digital media like videos and music you purchase from iTunes. Sep 29, 2016 This will take you to an Apple website where you can report the problem and apply for refund. Fill up the details, and click “Submit”. If Apple finds your issue eligible for a refund, you will receive an email from Apple telling you that your refund is being processed. Using a Browser. Jan 24, 2017 How to Get an App Store Refund Using iTunes (on Mac or Windows) Launch iTunes. Click on the Account button. Input your Apple ID and password.
If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
Follow the instructions on the page to choose the reason why you want a refund and submit your request.
If you can't request a refund on reportaproblem.apple.com
If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.
If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.
Get more information about refunds
See how long refunds take.
For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.
Problem with a subscription?
You can request a refund. You can also cancel the subscription.
If you or a family member bought an item by accident
If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.
Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.
Store availability and features might vary by country or region. Learn what's available in your country or region.
Ship your item back to Apple
To return an item to Apple, sign in to your Order Listing page with your Apple ID and password.
After you sign in, you will see the items from your recent orders. Select an item to go to the order details page. From there, use the Start a Return link below your item and then click the Get Started button. On the next page, confirm the items from your order that you’d like to return and select the Initiate Your Return button.
Next, read the instructions and select the Print Return Label button to print your shipping and any required hazmat labels. If you’re shipping multiple boxes, use the Print Return Label button again to print new labels for each box. We recommend using the original packaging if you are returning a computer.
You can either schedule a pickup with the carrier or drop off the package at any of the carrier’s locations.
Puerto Rico:
Additional steps are required when shipping an item over $2,500 from Puerto Rico to the continental United States:
Locate the commodity code of your item at http://www.apple.com/legal/more-resources/gtc.html.
Visit https://ace.cbp.dhs.gov to file an Export Declaration.
Follow the aforementioned instructions to initiate your return.
Bring your item to an Apple Store
Can You Refund Apps On App Store
You can always return the item to any U.S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator. Please contact your Business Team to initiate a return for orders shipped directly to your business.